'Ff'lo (fflo) wrote,

pissy Amazon stuff

Pesky amazon.com has now finished its gradual removal of items from my order, as it did with others who took advantage of the other day's (possibly inadvertant, but so what?) online import cut-outs, and the site shows no record of my ever having made the order to begin with. This after yesterday's e-mail from them seemed to be reassuring me that the remainder of my order (down to 31 of 69 items at that point) would go through. I'm awaiting input from what happens next with disclaimerwill's protest e-mail to fashion my own. I've had only one round of correspondence with them so far.

It may be a losing battle, but I was so excited about them records. More'n I have been about CDs in a long time.

I'd e-mailed them saying the following:

01/31/05 07:40:25
NAME: Xxxx Xxxxxxx
ORDER NUMBER: xxx-xxxxxxx-xxxxxxx
COMMENTS: Hello! I was reviewing my outstanding order this morning &
saw that a number of items had simply disappeared from it! Can you
please correct this error? I can forward my original e-mail receipt
if you need it for some reason to reconstruct the order.

I spent most of the day Saturday shopping online & have been very
excited about the good deals I found. Now I'm worried that I may not
get all my purchases. Please respond as soon as possible!

--Lisa Nichols

They wrote back:

From: "Amazon.com Customer Service" <cust.service03@a...>
To: [me]
Subject: Your Amazon.com Order (#xxx-xxxxxxx-xxxxxxx)
Date: Jan 31, 2005 2:18 PM

Greetings from Amazon.com.

First, we sincerely regret the error that resulted in an incorrect
price being displayed for some of the items in your order.

Because these item's [sic] correct price was higher than our stated price,
we made the decision to cancel these items. In accordance with our
posted policies on pricing, we were unable to offer these items for
the incorrectly posted price.

Our pricing policy is posted in the Help section and is accessible
through numerous other areas of our web site. You can read it here:


Further, please note that at any given time, despite our best
efforts, a small number of the millions of items on our site may be
mispriced. We do, however, verify prices as part of our shipping
procedures. If an item's correct price is lower than our stated
price, we charge the lower amount and ship you the item. If an
item's correct price is higher than our stated price, we will, at our
discretion, either contact you for instructions before shipping or
cancel your order and notify you of such cancellation.

We realize that the cancellation of these items may have been
disappointing, but we want to make sure that your decision to make a
purchase with us is based on the most accurate information possible.

Furthermore, as regards the other items in your order, please be
assured that the remainder of your order will be shipped as soon as
possible. Once they have shipped, we'll send you an e-mail message
confirming the date, contents, and method of your shipment.

Thanks again for letting us know how you feel about this issue. I
hope you will give us a chance to serve you again in the future.

Best regards,

Thokchom S
Amazon.com Customer Service

disclaimerwill is gearing up for a fight, and I'm joining the battle. Seems a company can make any policies it wants, but they may not be in accordance with something called the Uniform Commercial Code. (I keep thinking of it in my head as the Uniform Product Code, but that's a creature of another stripe.) Thus, we may have some recourse. We shall see!

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